Privacy Policy

How TRIALNAV collects, uses, and protects information across our platform and website.

Last updated: September 2026

1. Overview

This Privacy Policy explains how TRIALNAV, LLC ("TRIALNAV," "we," "us") handles information collected through the TRIALNAV OASIS™ platform and trialnav.org. We are HIPAA-aligned by design: the platform processes operational metadata (trial complexity, staffing, budgets, timelines) and does not require or knowingly ingest patient-level protected health information (PHI).

2. Information we collect

  • Account information: name, work email, organization, and role, provided when you request a demo or create an account.
  • Operational data: trial metadata, staffing records, and related fields your organization submits to the platform.
  • Usage data: log data, device information, and interaction data collected automatically when you use our website or platform.

3. How we use information

  • To provide, maintain, and improve the OASIS™ platform.
  • To respond to demo requests and support inquiries.
  • To generate aggregated, de-identified analytics that improve our staffing acuity methodology.
  • To communicate product updates, with the ability to opt out at any time.

4. Data security

Data is encrypted in transit and at rest using industry-standard protocols. Access is role-based and limited to authorized users within your organization, with audit logging on account activity.

5. Data sharing

We do not sell your data. We may share information with service providers who support platform operations (e.g., hosting infrastructure) under confidentiality obligations, or when required by law.

6. Data retention

Operational data is retained for as long as your organization maintains an active subscription, plus a limited period afterward to support data export, unless a shorter period is requested in writing.

7. Your rights

Depending on your jurisdiction, you may have rights to access, correct, or request deletion of your personal information. To exercise these rights, contact us at the email below.

8. Cookies

Our website may use cookies for basic analytics and functionality. You can control cookie preferences through your browser settings.

9. Changes to this policy

We may update this Privacy Policy periodically. Material changes will be reflected by updating the "Last updated" date above.

10. Contact

Questions about this policy can be directed to info@trialnav.org.